Auckland opts for TSB management system

“It is obviously a very big deal and one that will touch most parts of the business,” he commented. “We see it as a key enabler for customer service and capacity improvements as well as a catalyst for a step-change in productivity. It’s also an opportunity to rationalise our multiple existing applications into a single, best-practice solution.”

He added: “Our existing PIMS, PACTS and SPARCS systems have served us well, but technology has advanced significantly in recent years. We see this as an opportunity to really raise the bar.”

Following a comprehensive procurement process involving five companies, the Port selected TSB to help it develop the final business case. “The next step involves the development of a process blueprint covering all aspects of container terminal operations, container freight station (packing), billing and e-commerce services. In future phases we will also be looking at the implementation of conventional cargo and marine services modules,” said Bakker.