Leaderboard
Leaderboard

Samskip extends online customer services

Samskip extends online customer services

‘Service Web’ is a new web-based application enabling customers to log on to their accounts anywhere and at anytime to access information concerning their shipments with Samskip. The service provides online bookings, track & trace, overviews of shipments and invoices and is described by the company as “as a natural extension of the existing Samskip customer service teams”.

“We are constantly seeking to ensure that we operate effectively and efficiently in a way that customers see us as easy to do business with. We are innovating our network, equipment and operational and customer oriented processes to the benefit of our customers,” Jens Holger Nielsen, CEO of Samskip Multimodal Container Logistics, explained.

In addition to meet customer requirements in terms of user friendliness and functionality, the company has improved its EDI (Electronic Data Interchange) services, which are ideal for customers shipping large volumes with Samskip.

When using EDI customers communicate directly with the Samskip business system to exchange information on bookings, shipment status and invoices, resulting in faster, more accurate and reliable communication between companies.