‘Service Web’ is a new web-based application enabling customers to log on to their accounts anywhere and at anytime to access information concerning their shipments with Samskip. The service provides online bookings, track & trace, overviews of shipments and invoices and is described by the company as “as a natural extension of the existing Samskip customer service teams”.
“We are constantly seeking to ensure that we operate effectively and efficiently in a way that customers see us as easy to do business with. We are innovating our network, equipment and operational and customer oriented processes to the benefit of our customers,” Jens Holger Nielsen, CEO of Samskip Multimodal Container Logistics, explained.
When using EDI customers communicate directly with the Samskip business system to exchange information on bookings, shipment status and invoices, resulting in faster, more accurate and reliable communication between companies.