Konecranes offers 5 service levels

According to the company, each level brings customer relationship closer by providing a more comprehensive service, giving the customer the insight and ability to continuously develop their operations.

Beginning with ‘Contact’, level one provides expert services and solutions on a need-by-need basis, with customers purchasing products and services, such as spare parts, repairs, emergency on-call and inspections, but retaining responsibility for arranging their own maintenance activities.

Level two – ‘Condition’, offers as-needed inspections and repairs to improve the condition and reliability of the equipment, whereby the customer requests periodic, scheduled inspections and receives recommendations regarding further repairs and maintenance.