NYK North America chooses DispatchManager

In addition to increasing efficiency, Greg Tuthill, senior vp operating services, NYK North America also expects DispatchManager to providing timely proof of delivery to customers and faster work order issue resolution because all of the information will be easily accessible online and directly integrated into NYK’s existing transportation management system.

With DispatchManager, NYK’s partner trucking companies will be able to submit all invoices electronically, reducing errors and eliminating paperwork. “Our current process is manually intensive,” said Tuthill. “With the automated invoicing, reporting capabilities, and online work order tracking and documentation, we anticipate a 25% increase in productivity due to the reduced amount of time NYK operations staff will spend on the phone, sifting through emails and chasing down faxes.”

According to IAS-Trinium, NYK Line joins a growing list of intermodal companies including ocean carriers, freight forwarders, third party logistics providers and beneficial cargo owners using DispatchManager to improve vehicle management by eliminating manual dispatch and extending the capabilities of their current transportation system.