SMART VBS, designed by the Liverpool-based Peel Ports Group IT team, is being rolled out in two strategic phases this year. Phase one, which began in July, covers haulier demand requirements notification while the second phase will be haulier nomination of containers for delivery and collection.
The new system aims to reduce booking rejections and deliver a consistent turnaround time at the terminal, allowing hauliers to plan their deliveries more accurately.
“It’s SMART because it focuses upon the voice of the customer from booking, to arrival and all the way through to departure from the terminal,” said. David Huck, head of port operations for Peel Ports Mersey