Sunday , 26 January 2020
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SSA Mexico (SSAM) has gone live with the new ‘Forecast’ customer service web portal provided by Tideworks at its dedicated container terminal in the Port of Manzanillo, the largest container terminal in Mexico.

Mexico’s largest container terminal deploys ‘Forecast’

The website provides terminal customers, including ocean carriers, trucking companies, customs brokers and beneficial cargo owners with one-stop access to vital terminal and cargo information.

“SSAM is the first site to deploy our newly redesigned, all-in-one customer service web portal,” said Michael Schwank, president of Tideworks Technology. “Forecast represents the latest in our on-going efforts to provide innovative, user-friendly tools to our customers and their customers,” he added.

The portal is the result of months of research and development by the IT provider, which has brought together two formerly separate customer-facing web tools – Mainsail Online, which was primarily for the terminal’s ocean carrier customers, and Forecast, for all other terminal customers.

According to Tideworks, the system is built on the latest technology platform, providing a tighter security model, faster response times, improved navigation and a better overall user experience. Users can get all the information they need from a single website.

“As a vital gateway port to Mexico City, Guadalajara and the Mexican hinterland, we are pleased with the many benefits that the new web portal offers our customers,” said Victor Mirones, port general manager for SSAM, which handled in excess of 1m teu in 2011.

“We found the redesigned website offers significantly easier access and use, requires less training and adds some key functionality, including service requests. This provides our customers the ability to go online to schedule services for their cargo, such as Customs inspections or container stuffing and stripping, something they were not able to do with the previous web portal,” he explained.