“Vale NC is Tideworks’ second customer in New Caledonia and reinforces Tideworks’ presence in the region,” said Michael Schwank, president of Tideworks.
With approximately 30,000 container moves projected for 2012, Vale NC expects this segment of its business to continue to grow and benefit from Tideworks’ Spinnaker Planning Management System®, Traffic Control™, and Digital Bridge™ to manage the port’s containerised operations.
Tideworks will provide all associated implementation services, including: project management, software configuration and installation, user training and go-live assistance. After go-live, Tideworks will provide its platinum maintenance and support services, which include 24/7 technical support and all software upgrades. Under an Infrastructure Services Agreement, Tideworks will also provide Vale NC with full EDI services, remote administration of the application and database servers, OS and database patches, and monitoring of system availability and performance. Go-live is set for the first half of 2012.
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