Tuesday , 28 January 2020
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Maher Terminals in the Port of New York and New Jersey has had to extend container free time and freeze demurrage charges as it clears a backlog caused by computer glitches during the changeover to its new Navis terminal operating system (TOS).

Maher’s systemic delays

The charges have been suspended for over a week after Maher had a scheduled closing for implementation of the new Navis TOS system which replaced in-house technology that Maher had used for years. The decision on when to resume the charges will be based on a day-by-day review according to the company and everyone working to get things back to normal as soon as possible.

In an e-mail notice, Maher urged customers to avoid unnecessary truck trips to the terminal until the backlog is cleared.

According to a local report some truckers are complaining that they were still suffering lengthy waits at the terminal, saddling them with costs of chassis rental and operating expenses that they cannot recover.

Despite the problems Maher have praised Navis for its support both locally and at from its head office.

Maher needs the new TOS to handle expected growth in traffic following the raising of the Bayonne Bridge and the expansion of the Panama Canal.