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Solvo introduces intelligent queue system

Solvo introduces intelligent queue system

A new registration system for truck driver arrivals has been introduced at Container Terminal Saint Petersburg (CTSP) by SOLVO, the  Russian-based system integrator and developer of terminal operating systems (TOS).

The turnkey solution, named the “Electronic truck-driver queue”, included the development of the software and the supply and installed all the necessary equipment.

The initial TOS system, installed when CTSP became operational at the end of 2010, included a vehicle booking system and time-slot subsystem, using so called time intervals for which a limit was set on the number of vehicles that can be processed.  This enabled a uniform distribution of workload for road transport to reduce bottlenecks at the container terminal entry gates.

Such a system was also required because the road to CTSP passes over a rail crossing, which was frequently blocked.  As a result, as many as 40 incoming trucks could arrive simultaneously at the terminal towards the start of the time-slot, whose drivers then required paperwork, resulting in long queues at the service centre.

The new system allows drivers to register by scanning an electronic permit at one of two self-service kiosks located in the service center.  The system then determines where the driver is in the queue, indicating the approximate waiting time on a large plasma panel located in the service center. This is calculated automatically based on the number of working service windows and the average time needed to process documentation at each window.

The system has already significantly reduced the average time to process a vehicle at the terminal.