Patrick Ports falls in carriers’ perceptions

Australian shipping lines now rate DP World’s service as better than that of Patrick Ports’ owner Asciano, according to Morgans Australian Shipping Survey.

Morgans’ report on the survey, which claims to capture the views of more than 80% of the shipping lines servicing Australia, said: “In previous surveys, Asciano led its peers by some margin on service perception. No Longer. A majority of shipping lines in this survey rated DP World above Asciano and Hutchison on both productivity and customer service measures.”

Of the survey’s respondents, 53% rated DP World the most productive stevedore in Australia while 60% rated it the most customer-oriented. On the other hand, Asciano retained a slender lead on average score, with a rating of 3.3 out of 5.