Maersk Container Industry (MCI) has launched an app to support technicians working on Star Cool reefers with diagnosing the condition of boxes.
MCI’s Star Cool Service app allows technicians to look up alarm codes and access trouble-shooting information while also providing guides, manuals and service videos for assisting with servicing or repair work. The app can provide these services both online and offline.
Peter Tanner, head of global service at MCI, said: “For users, it’s the closest thing you can get to having your Star Cool service manager next to you, plus you don’t need to go back and forth between the office to look for manuals, etc.
“Routine preparation and troubleshooting can be carried out instantly with much less downtime.”
Warrant checks can be conducted on site via an internet connection by scanning or entering the container number into the app, which then displays warranty information for the reefer’s various parts.
Information can be accessed 24/7 by both technicians and back-office staff directly through the app using any mobile device.