Maersk Line has announced that its AE7 service will transfer from Felixstowe to London Gateway to reduce the possibility of experiencing “unexpected disruption”.
The Port of Felixstowe, which is operated by Hutchison Ports, started experiencing operational delays following the implementation of a new in-house terminal operating system (TOS) replacing Navis in June.
The problems with the go-live resulted in delays and cancellations in all areas of port operations, including shipside container moves.
Maersk Line’s AE7 service, which operates as part of its Asia-Europe network also serving exports to the Middle East and Far East, will start calling London Gateway on November 27.
The last vessel to call Felixstowe as part of the service will be MSC Diana on November 20.
“We hope that with this change [customers] will experience a reduced number of schedule changes and unexpected disruptions, all while enjoying the usual service level provided by Maersk,” a customer advisory from Maersk Line noted.
Due to the delays at Felixstowe, the 2M Alliance, which includes Maersk and MSC, announced in July that one of its transatlantic services would transfer from the port to Peel Ports’ deep-water container terminal Liverpool2.