APM Terminals (APMT) has commenced the global rollout of an advanced application monitoring solution which it claims is capable of spotting issues with performance before they start to negatively impact operations.
The new solution has been rolled out to 11 terminals with the aim to ensure business continuity, improve terminal efficiency and safeguard consistency through checking that applications consistently operate at the speed they’re supposed to.
APMT has claimed that the solution will also be able to prevent minor problems from combining to cause a major outage.
David Pickup, APMT global capability manager, said: “The dashboard operates using a simple traffic light system. Green means that no issues are detected. Amber flags have the potential to impact the business. Our goal is to fix these before they turn into red flags.
“Red flags indicate that the issue is probably already impacting our operations. This new solution enables us to identify any issues before the end user even notices that something isn’t working as it should.”
Traditionally, APMT has relied on basic monitoring offered by the suppliers its terminal operation system (TOS), Navis, but has established this new solution with its own TOS Support teams and Global Core Capability Centre (GC3).
The new application monitoring capability combines Riverbed and Elastic technologies.
Instead of simply monitoring isolated points, the solution monitors end-to-end performance including code, application architecture, servers, disk space, databases, user endpoints and more.
The data is fed into one central dashboard which is monitored 24/7 by the Maersk global Command & Control Centre in the UK and the GC3 support team.
According to Pickup, APMT’s databases should automatically purge themselves of old data to ensure they don’t run out of diskspace. He added: “There are a number of reasons why this could go wrong.
“For example, a user running a query that blocks the database. At a specific threshold, we’d already want to be flagging this and investigating the reason before it impacts system performance.”
In some instances, fixes parameters such as 96% usage of a database can lead to false alarms so the team have applied machine learning to improve accuracy.
APMT notes that as a global business, an issue in one part of the business is likely to have a knock-on effect on other parts of the business.
The new monitoring solution allows APMT to identify if an issue that occurs at one terminal is likely to impact another terminal and take the necessary actions.
Pickup added: “If a patch is required for one terminal, we can immediately check what other terminals are using the same system and proactively apply the patch to all of these terminals.”
By the end of 2019, the first 11 terminals will have had the monitoring solution applied to their N4 TOS with the aim have it implemented across all the company’s terminals by 2020.
APMT plans to increase the scope of the solution to include gate operating systems, and other core applications such as IFS10, which is currently in deployment.