Despite limitations imposed by COVID-19, APM Terminals (APMT) has continued to roll out Navis’ N4 terminal operating system (TOS) across its terminals globally remotely.
When the pandemic first hit, APMT’s in-house TOS implementation team evaluated upcoming projects and identified one that was business critical – a modernisation project at its Los Angeles terminal.
Travel restrictions, lockdowns and physical distancing meant that the team had no alternative but to adapt the process to 100% remote working.
Patrick Heilig, who is responsible for the TOS implementation team, said: “The team had become comfortable with face-to-face communications and having the global team on site also puts the local team at ease.
“Working remotely however, we realised that we could actually offer improved service and continuity. Because our global TOS team are located around the world in different time zones, we could offer support 24 hours per day.”
Heilig also noted that, due to no time spent travelling to location and adapting to local time zones, the team has been able to offer more working hours.
The things that the company has learnt from this experience will be applied to upcoming projects, including major version upgrades across APMT’s company portfolio and transitioning from Argos to Navis in the company’s Spanish terminals.
Heilig said: “Major version upgrades are a great candidate for remote implementation as it requires a small amount of reconfiguration and limited training.
“For the Spanish terminals a much bigger transition is involved requiring extensive training. But we’re now confident that there are large parts of the project that will now be implemented remotely.”
APMT’s goal is to have one standardised TOS, Navis N4, across all of its terminals globally by the end of 2021.
Heilig noted that a standardised global TOS brings numerous long-term advantages such as the development of in-house expertise, centralised monitoring and support and faster, cost-effective global development of front-end applications for customers.