Liebherr has developed a Remote Service Tool for crawler cranes for easier and faster troubleshooting with, as part of an extended test phase, free access for all customers until the end of 2020.
The app improves assistance through visual information as it has integrated audio and video calls, a chat function, screen sharing, image and document exchange as well as whiteboarding functions.
It is available for Liebherr’s portfolio of crawler cranes, deep foundation equipment and maritime cranes and enables real-time customer support from Liebherr experts worldwide.
Throughout the last 12 months, Liebherr has tested the tool in remote locations and challenging situations in order to meet and adapt to customer requirements.
The tool has proven to be indispensable in the current global climate, with the COVID-19 pandemic causing disruption worldwide.
In April 2020, Liebherr’s customer Adani Murmugao Port Terminal required immediate assistance for one of its Liebherr machines but attendance on site was not permissible.
Using the Remote Service the Liebherr engineers instructed the Adani staff on how to remove the defect pump, inspected the condition of the gearbox remotely and then guided the site staff through the installation of the new pump.
Manguesh Sangodkar, head of engineering at Adani Murmugao Port Terminal, said: “The way [Liebherr] plan the job through Remote Service, communicate and execute with [its] highly professional and technically efficient engineering team is great.”
Liebherr has decided to accelerate the market launch of Remote Service in terms of an extended test phase due to the current pandemic situation worldwide.
A laptop, tablet or smartphone and an internet connection are all that is needed for customers to make use of the app.
In addition to Remote Service, Liebherr offers a number of digital solutions such as fleet management system LiDAT, crane analysis tool LiDAT smartApp and online portal MyLiebherr.