Wallace Investments has gone live with Tideworks’ graphical planning solution, the Spinnaker Planning Management System, at the Port of Auckland.
Although travel restrictions in response to the COVID-19 pandemic prohibited Tideworks’ team from traveling to Wallace’s terminal for initial assessments, testing and deployment, they collaborated with Wallace and stakeholders at the port to deploy the solution while both teams were fully remote.
The software provider’s remote support for the family-owned stevedoring business included project management, software configuration and installation, integration services, user training and go-live assistance.
The team will continue to provide ongoing maintenance and support services, including 24/7 technical support and software upgrades.
Since the implementation was completed in Q2 2020, the terminal has been able to automate its manual processes and improve operational efficiencies by eliminating errors they were experiencing with a previous terminal operating system (TOS).
Thomas Rucker, president of Tideworks, stated: “The remote go-live was an exciting challenge for both companies. We’re pleased with the smooth deployment and eager to help terminal operators in the Oceania region enhance operational efficiency and reduce costs, especially during such a tough economic time.”
The Spinnaker go-live will assist the terminal in optimising its stowage, yard and vessel planning processes. The graphical planning system also aids in maximising yard space, which is increasingly critical as many terminals are managing varying levels of container volume and navigating new operating processes to keep stevedores safe and healthy.
Felix van Aalst, general manager of Wallace, said: “Investing in TOS improvements is critical as we continue to modernise terminals to increase efficiency throughout the supply chain.
“Our new relationship with Tideworks and the resulting TOS integrations will help further our commitment to our customers and to safely and efficiently loading and discharging vessels to meet shippers’ and freighters’ changing needs.”