The first Liebherr LHM 420 mobile harbour crane (MHC) delivered to Argentina has also marked the first MHC ever to be fully assembled with the aid of Liebherr’s new remote service tool.
The machine was delivered to Euromerica in Campgana, Argentina, fully dissamebled and due for handover in June 2020.
Due to the current COVID-19 pandemic, the engineer from Liebherr’s head office in Germany was unable to attend in person so all provisions were made so that he could nevertheless be on hand to provide any support and assistance required.
Cameras were installed onsite, daily meetings were held to discuss the pending tasks and the new Remote Service tool was made ready for its first crane assembly.
The app offers integrated audio and video calls, a chat function, screen sharing, image and document exchange as well as whiteboarding features to enable real-time, fast and effective supports from experts.
This enabled the experienced local engineers from Liebherr Argentina S.A, which service a number of other MHCs in operation in Argentina, to perform the handover of the new LHM 420 to Euromerica.
Benoit Cibert, the engineer in Argentina, explained: “From my side, I can tell you that this commissioning job has been a great experience and a great challenge for us, and we are pleased to deliver the crane to the customer according to the initial schedule without any trouble.”
Cibert added that the Remote Service Tool, which Liebherr has accelerated the market launch of in terms of an extended test phase, contributed to this success.
All Liebher customers with maritime cranes, deep foundation equipment and crawler cranes of up to capacities of 300 tonnes now have the opportunity to use the app free of charge until the end of 2020.
Only a laptop, tablet or smartphone and an internet connection are required to use it.