APM Terminals (APMT) Mumbai has implemented the latest version of the Navis N4 terminal operating system (TOS) as it looks to drive efficiencies through enhancements in the interactive tools available to its customers.
Located in the Nhava Sheva’s Jawaharlal Nehru Port, across the bay of Mumbai, the facility also known as GTI Mumbai is India’s busiest container terminal, handling more than 2m teu annually.
Patrick Heilig, head of terminal operations systems at APMT, said: “The implementation of Navis N4 3.8 at GTI Mumbai was long overdue and a welcome milestone. The partnership between APMT and Navis resulted in a virtually trouble-free implementation that will elevate our Mumbai terminal.
“By adopting our standard TOS, GTI will gain numerous long-term advantages. It enables the sharing of best practices for improved efficiency; a foundation for deploying Navis’ advanced modules such as PrimeRoute; the development of in-house expertise that understands our customers and our business; centralised monitoring and support; and faster, cost-effective global development of front-end applications for customers.”
Through implementing N4, the operator hopes to have a host of improved interfaces to help customers better engage with the terminal – including greater visibility into container tracking as well as truck turn times to enable better planning for container pick-up/drop-off.
GTI Mumbai will also have the ability to share its data at the container level, via its API products, providing live information feeds to customers to support real-time decision making.
In addition, N4 will be integrated as part of an advanced, global application monitoring solution that is being rolled out across all of APMT’s locations.
Capable of monitoring end-to-end performance, the solution can spot issues with performance before they start to negatively impact operations.
This aims to provide business continuity, improve terminal efficiency, and safeguard consistency (peak moves per hour) by ensuring that applications consistently operate at the speed they’re supposed to. It also hopes to prevent minor problems from combining to cause a major outage.
Charles Gerard, general manager for APAC at Navis, said: “Despite limitations brought on by the pandemic, APMT has not wavered in its commitment to roll out N4 to all of its terminals globally, with the goal of having one standardised TOS by the end of 2021.
“We’re proud that N4 was selected as the critical technology component that will enable all APMT sites to meet their business objectives and deliver first-rate customer service and by taking advantage of the N4 toolbox, GTI Mumbai is now well equipped to deliver on the goals it has set for 2021 and beyond.”