Kalmar has introduced new remote services for manual and automated container terminals, featuring maintenance remote support, automation and software monitoring and a remote automation engineer.
The services are designed to complement the Software Maintenance and Support (M&S) agreement available for current automation customers.
The Finnish company hopes that the remote services will enable terminal operators to leverage the manufacturer’s expertise to optimise equipment and software availability and continuously improve their operations.
Hannu Karp, director of automation services at Kalmar, said: “Our new remote services will lend an extra hand, helping customers reach optimal fleet availability and performance.
“In addition to catering to the software support needs of our automation customers, our new remote services bring faster resolution times and a more holistic approach to terminal operators by providing continuous monitoring and remote equipment support also for manual straddle and shuttle carriers.”
‘Maintenance Remote Support’ is a data-driven service that aims to help customers optimise equipment availability and reduce downtime of both manual and automated fleets, while performing according to Key Performance Indicators (KPIs).
The support covers shuttle and straddle carriers connected to the Kalmar Cloud and it will be extended to automatic stacking cranes (ASCs), rubber-tyred gantry (RTG) cranes and rail-mounted gantry (RMG) cranes in the future.
It features periodic health checks with monthly reports and recommendations to maintain the efficient running of equipment along with continuous ‘proactive’ monitoring and predictive support and monitoring.
Customers who opt to add new remote engineer and monitoring services to their M&S agreement, customers can gain expert help to ensure smooth daily operations, boost continuous development and enhance the agreed service level (SLA) if needed.
These extensions are available for customers with the Kalmar One automation system in use at their terminal.
The ‘Automation and Software Monitoring’ solution monitors the customer’s One automation system, including analyses on automation system data to spot anomalies and improvement points.
Kalmar’s team receive alerts of deviations as well as initiate actions and provide recommendations to solve possible issues according to the agreed service level, enabling customers to minimise reaction times in exceptional situations.
‘Remote Automation Engineer’ enables customers to extend their automation services with faster resolution and response times and cover the first level end-user support remotely.
The manufacturer’s experts will help customers operate their automation solution, identify issues and provide solutions that aim to ensure increased uptime and operational availability.